Privacy Policy

1. Information we collect

We collect information in the following ways:

• Name and email address when you submit a contact form or book a free AI audit

  
  

• Company name and role when you enquire about our services

  
  

• Message contents when you reach out through our contact page or live chat

  
  

• Email address when you subscribe to our newsletter

2. How we use your information

We use the information we collect to:

• Respond to your enquiries and deliver the services you have requested

  
  

• Send you newsletters or content updates if you have subscribed

  
  

• Improve our website content and user experience

  
  

• Analyse traffic and usage patterns to understand how visitors engage with our site

  
  

• Follow up on audit requests and gauge potential client engagement

  
  

• Comply with legal obligations where required

3. How we share your information

We do not sell or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With trusted service providers who assist us in operating our website and delivering our services, including HubSpot, Stripe and Google Analytics

  
  

• With professional advisors including lawyers and accountants where legally required

  
  

• In response to a valid legal request, court order or regulatory obligation

  
  

• In connection with a business transfer, merger or acquisition where your data would remain subject to this policy

4. Cookies and tracking

Our website uses cookies to improve your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies required for the website to function properly

  
  

• Analytics cookies that help us understand how visitors use our site

  
  

• Marketing cookies that allow us to deliver relevant content and measure campaign performance

You can manage your cookie preferences at any time through your browser settings or via the cookie banner displayed on your first visit to our site.

5. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact and enquiry data is typically retained for up to 3 years. Newsletter subscription data is retained until you unsubscribe.

6. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you

  
  

• The right to request correction of inaccurate or incomplete data

  
  

• The right to request deletion of your personal data

  
  

• The right to withdraw consent where processing is based on consent

  
  

• The right to object to or restrict certain types of processing

  
  

• The right to data portability where technically feasible

  
  

To exercise any of these rights, please contact us at the email address below

and we will respond within 30 days.

7. Data security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-party links

Our website may contain links to third-party websites, tools and platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently before sharing any personal information.

9. Children's privacy

Our services are intended for business use and are not directed at individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any updates by revising the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: legal@operator.com